SHIPPING POLICY
SQ COPRODUCE SDN. BHD. partners with couriers like Poslaju and DHL for shipping of your order. Shipping fee of your order will be displayed to you on our website.
Shipping Rates
Free Shipping to West Malaysia area.
Shipping rate to East Malaysia will cost RM10.
DELIVERY TIME
Please allow up to 3-5 working days (not including weekend or public holiday) for your parcels to be packed and delivered as we will be ensuring that the package is safe for delivery.
RETURN OR REFUND POLICY
We are committed to providing quality products to our customers. If you need to return/exchange your product, please review the information below.
Customers may return/exchange the items within 3 days in the following cases:
1) Different from the product upon ordering
2) Near expiry (within 3 months)
3) Damaged products
Terms for returns and exchanges:
– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
– After we received customer returned product, we will take time 3 – 7 working days to processing return.
– Shipping costs associated with the return of the product will not be covered by SQ COPRODUCE SDN. BHD.
Please send back the affected Product(s) to our business address:-
SQ COPRODUCE SDN. BHD.
A-3A-2, Block A, Ativo Plaza,
NO 1, Jalan PJU 9/1, Damansara Avenue,
Bandar Sri Damansara, 52200 Kuala Lumpur.
If you have any refund and return queries please contact our friendly customer service team on bmmune.offficial@gmail.com We will always do our best to accommodate your concern as efficiently as possible.